Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the software-as-a-service procurement platform operated by i-landing (“Company,” “we,” “us,” or “our”), including the buyer application available at https://app.i-landing.com and the supplier portal available at https://portal.i-landing.com (collectively, the “Service”).

By creating an account, clicking “I agree,” or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not access or use the Service.

You must be at least 18 years of age and able to form a legally binding contract in your jurisdiction to use the Service.

The following definitions apply throughout these Terms:

Service

The i-landing procurement platform, including the buyer application, the supplier portal, all associated APIs, and any software, content, or features made available by the Company.

User

Any individual who creates an account or otherwise accesses the Service, including Buyers and Supplier Users.

Buyer

An Organization that uses the buyer application at https://app.i-landing.com to create and manage procurement bids, invite suppliers, and evaluate responses.

Supplier

A vendor or contractor that participates in a Buyer’s procurement process through the supplier portal at https://portal.i-landing.com, either via an account or via a secure invitation link.

Organization

A company or legal entity that subscribes to the Service as a Buyer. Each Organization is a separate tenant with isolated data.

Content

All text, documents, files, forms, responses, scores, and other data that Users upload, submit, or generate through the Service.

Subscription Plan

The tier of access a Buyer Organization has purchased: Free, Pro, or Max.

To access the Service as a Buyer, you must register for an account by providing a valid email address, a password, and your Organization’s name. Supplier Users may register independently or via an invitation link issued by a Buyer.

You agree to provide accurate, current, and complete information at registration and to keep that information up to date. You are solely responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

Authentication is managed by i-landing’s self-hosted identity system using industry-standard RS256 JSON Web Tokens (JWT). We do not rely on third-party identity providers. Access tokens expire after 15 minutes; refresh tokens are valid for 7 days and rotate on each use. If you suspect unauthorized access to your account, you must notify us immediately at [email protected].

You may not share your account credentials with any third party. Organizations may add multiple team members to their account using the member management features in the buyer application. Each member must use their own individual account.

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, used fraudulently, or used in violation of these Terms.

i-landing offers the following Subscription Plans for Buyer Organizations:

All prices are in U.S. dollars (USD) unless otherwise stated at checkout. Taxes may apply depending on your jurisdiction and will be calculated at checkout.

Payment is processed by Stripe, Inc. By providing payment information, you authorize us to charge the applicable subscription fee on a recurring basis (monthly or annual, per your selection). You agree to Stripe’s Services Agreement. We do not store your full payment card details; they are securely handled by Stripe.

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through the billing settings in your account. Upon cancellation, your Organization will retain access to the paid plan until the end of the current billing period, after which it will revert to the Free plan. No refunds are issued for partial billing periods, except as required by applicable law.

We reserve the right to change our pricing with at least 30 days’ written notice to the email address associated with your account. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

If a payment fails, we will notify you and attempt to collect the outstanding balance. Repeated failed payments may result in downgrade to the Free plan or suspension of your account.

Subject to your compliance with these Terms and payment of applicable fees, i-landing grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your Organization’s internal procurement operations.

You agree not to, and will not permit any third party to:

• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Resell, sublicense, or otherwise transfer access to the Service to any third party.
• Use the Service to store, transmit, or distribute any content that is unlawful, defamatory, fraudulent, or that infringes any third-party intellectual property rights.
• Use the Service to send unsolicited commercial communications (spam).
• Circumvent, disable, or interfere with security features of the Service, including rate limits or tenant isolation mechanisms.
• Scrape, crawl, or use automated means to access the Service in a manner that places excessive load on our infrastructure.
• Use the Service for any purpose that violates applicable local, national, or international laws or regulations.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Attempt to gain unauthorized access to another Organization's data or to the Service's administrative systems.

Violation of these restrictions may result in immediate suspension or termination of your account, and may expose you to civil or criminal liability.

You retain full ownership of all Content you upload, submit, or generate through the Service. i-landing does not claim any ownership rights over your Content.

By uploading or submitting Content, you grant i-landing a limited, non-exclusive, royalty-free license to store, process, display, and transmit that Content solely as necessary to operate and provide the Service to you.

Files and attachments are stored on Cloudflare R2 object storage, encrypted at rest. Access to files is controlled through time-limited presigned URLs generated by i-landing’s backend. We do not make your files publicly accessible without your explicit action.

You are solely responsible for the accuracy, legality, and appropriateness of all Content you upload. You represent and warrant that you have all rights necessary to grant the license above, and that your Content does not violate these Terms or any applicable law.

Data export. You may export your bids, supplier database, and evaluation data at any time through the Service’s built-in export features. Your data is always yours.

Multi-tenancy & data isolation. The Service operates as a multi-tenant platform. Each Organization’s data is logically isolated from all other Organizations at the application and database level. We implement technical controls to prevent cross-tenant data access.

Data retention after termination. Upon termination or expiration of your subscription, we will retain your Organization’s data for 60 days to allow you to export it. After this period, we may permanently delete your data in accordance with our data retention practices described in our Privacy Policy.

The supplier portal at https://portal.i-landing.com allows Suppliers to participate in Buyer-managed procurement events. Use of the supplier portal is free of charge to Suppliers. i-landing follows a buyer-pays-all model; Suppliers will never be charged fees to use the Service.

Suppliers may access the portal in two ways:

• Authenticated access: By creating a Supplier account, you agree to these Terms and represent that you are authorized to act on behalf of your organization. Supplier accounts use a separate identity system from Buyer accounts.
• Token-based (anonymous) access: Buyers may issue a secure, single-use invitation link to a Supplier. By clicking that link and submitting a response, you agree to these Terms. The token is your sole means of authentication for that submission.

Suppliers acknowledge that their responses, including submitted files and pricing information, will be visible to the Buyer Organization that issued the invitation, as well as any evaluators that the Buyer has authorized. Suppliers are responsible for the accuracy and completeness of their responses.

Suppliers are responsible for maintaining the confidentiality of their invitation links and account credentials. Sharing an invitation link with unauthorized parties may compromise the integrity of the procurement process and is prohibited.

Buyers are solely responsible for the conduct of their procurement events, the content of their bid documents, and the decisions they make based on Supplier responses. i-landing acts as a technology platform and does not participate in or validate procurement decisions.

The Service and all underlying software, algorithms, interfaces, documentation, trademarks, logos, and other materials (collectively, “i-landing IP”) are the exclusive property of i-landing or its licensors and are protected by applicable intellectual property laws.

Nothing in these Terms transfers any ownership interest in the i-landing IP to you. Your use of the Service does not grant you any right to use i-landing’s trademarks, trade names, service marks, or logos without our prior written permission.

If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you hereby grant i-landing a perpetual, irrevocable, royalty-free license to use that Feedback in any manner and for any purpose without compensation to you.

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the terms of our Privacy Policy.

Key practices include:

• Authentication tokens are issued and validated by i-landing's own infrastructure. We do not share credentials with third-party identity providers.
• Transactional email (account invitations, bid notifications, etc.) is delivered via SendGrid. We share only the minimum data necessary for delivery.
• Payment processing is handled by Stripe. We do not store payment card details on our servers.
• File storage is provided by Cloudflare R2. Files are encrypted at rest and accessible only through time-limited presigned URLs.
• We do not sell your personal data to third parties.

Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY CONTENT ON THE SERVICE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL I-LANDING, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL I-LANDING’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS PAID BY YOU TO I-LANDING IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain types of damages. In such jurisdictions, our liability will be limited to the fullest extent permitted by applicable law.

You agree to defend, indemnify, and hold harmless i-landing and its officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorneys’ fees) arising from:

• Your use of or access to the Service.
• Your violation of any provision of these Terms.
• Your violation of any third-party right, including any intellectual property right or privacy right.
• Any Content you upload, submit, or generate through the Service.
• Any claim that your Content caused damage to a third party.

This indemnification obligation will survive the termination of these Terms and your use of the Service.

By you. You may cancel your subscription and close your account at any time through the account settings or by contacting us at [email protected]. Cancellation takes effect at the end of the current billing period; no partial refunds are issued. Free plan accounts may be closed at any time without notice.

By i-landing. We may suspend or terminate your access to the Service, with or without notice, if:

• You breach any provision of these Terms.
• Your account is used in a fraudulent, abusive, or illegal manner.
• We are required to do so by law or a court order.
• We reasonably determine that continuing to provide the Service creates a security or legal risk.
• You fail to pay any amounts owed after notice and a reasonable cure period.

Upon termination, your right to access and use the Service ceases immediately. Sections 7 (data retention), 9 (intellectual property), 11 (disclaimers), 12 (indemnification), and 14 (governing law) survive termination.

These Terms and any dispute arising out of or relating to them or the Service will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Informal resolution. Before initiating any formal proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

Jurisdiction. If the dispute cannot be resolved informally, you and i-landing each agree to submit to the exclusive jurisdiction of the courts located in Ontario, Canada, and each party waives any objection to personal jurisdiction or inconvenient forum in those courts.

Class action waiver. All disputes must be resolved on an individual basis. Neither you nor i-landing may bring or join any claim as a class action, private attorney general action, or other representative proceeding.

We may update these Terms from time to time to reflect changes in our Service, applicable law, or business practices. When we make material changes, we will notify you by email to the address associated with your account and by posting a notice in the Service at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date of the changes.

The current version of these Terms is always available at i-landing.com/terms. We encourage you to review this page periodically.

If you have questions about these Terms, wish to exercise your data rights, or need to report a potential violation, please contact us:

We aim to respond to all inquiries within 3 business days.