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RFI

Software Evaluation RFI

Market research template to gather capabilities, integration options, pricing models, and roadmap from software vendors before issuing an RFP.

4 Sections
8 Fields
15-20 minutes to customize

What's Included

An RFI is your pre-qualification step — the market scan you run before investing weeks in a full RFP process. For enterprise software evaluation, a well-designed RFI separates credible vendors from aspirational ones, surfaces deal-breaker gaps early, and gives your team the information needed to write a sharper, more targeted RFP.

This five-section RFI template collects vendor overview, functional capabilities, technical architecture, pricing model structure, and support and roadmap commitments. The questions are designed to surface real differentiators — not to test if vendors can write compelling marketing copy, but to probe the specifics that determine fit: deployment model, integration APIs, compliance certifications, and roadmap transparency.

Suitable for IT managers, business analysts, and digital transformation leads conducting market scans before selecting an ERP, CRM, procurement, HR, or project management platform.

Suitable For

IT ManagersBusiness AnalystsDigital Transformation Leads

4

Sections

8

Fields

Free

No Credit Card

Template Structure

Preview the sections, fields, and pricing tables included in this template.

Inventory the product's core feature set, integration ecosystem, and customization flexibility. Describe the primary feature set and what differentiates your product from competitors, native integrations and API availability, the level of configuration available without professional services, mobile app availability, and whether a documented REST or GraphQL API is available.

FieldType
LabelTEXT
ResponseMULTILINE
Form Items
Primary feature set and key differentiators from direct competitorsSupplier Input
Native integrations, middleware support (e.g., Zapier, MuleSoft), and open API availabilitySupplier Input
Configuration and customization available without professional services (custom fields, workflows, roles)Supplier Input
Native mobile app availability (iOS and/or Android)Supplier Input
Documented REST or GraphQL API availability for custom integrationsSupplier Input

Assess deployment options, security posture, and compliance certifications. Describe available deployment options, data encryption and access control measures, compliance certifications held, guaranteed uptime SLA, and backup/recovery capabilities.

FieldType
LabelTEXT
ResponseMULTILINE
Form Items
Available deployment options (Cloud SaaS / On-Premise / Hybrid)Supplier Input
Data encryption (at rest and in transit), access controls, and audit logging capabilitiesSupplier Input
Applicable compliance certifications (e.g., SOC 2 Type II, ISO 27001, PIPEDA, GDPR, HIPAA)Supplier Input
Guaranteed monthly uptime SLA under standard agreementsSupplier Input
Backup frequency, RTO (recovery time objective), and RPO (recovery point objective)Supplier Input

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